We aim to to send out your order within 48 hours of receipt, and every order is picked and packed by one of our fabulous team here at The Northern Line.
Due to the nature of our business, we accumulate a lot of packaging from incoming stock. We re-use all such packaging, including the protective covers used on our frames, which we re-use as padding/protection on outgoing orders. Our aim to is to re-use 100% of all incoming packaging.
- UK Deliveries
Our UK standard delivery charge is £3.95 and takes approx 5 business days to reach you. This is not guaranteed.
We also offer Express delivery for £7.95 which takes approx 1-2 business days with the courier, but is not guaranteed. Orders must be placed before 9.00am for same day despatch. (Monday to Friday only) Smaller items are sent with Royal Mail tracked 24 service and larger items with Parcelforce.
For single greeting cards we are also pleased to offer a 1st class Royal Mail service.
Should you need to notifty us of a non-delivery or a disputed delivery, we have to pass this over to the relavent courier, and this can take 7-10 working days to resolve, depending on the courier.
We ship worldwide - please see available delivery options when you checkout. We are not currently able to ship framed prints outside the UK, so please do order your print unframed - thank you. With regard to sending items overseas from the UK:
- Duty Payments and Customs
- Import duties and taxes may be charged on orders shipping from outside the EU. These are set by the Customs Authority of the destination country.
- Whoever your order is addressed to is responsible for all customs costs associated with the import of the products, and will be required to pay any additional charges for international delivery. These could include import duty, formal customs entry, taxes, levies and other charges. If you’re ordering products to be delivered to someone else, make sure that they’re aware that they’ll need to cover this before you order.
- Unfortunately, we have no control over these charges and cannot predict what they may be, so we would advise that you check the import charges applicable in any country if necessary.
Please do contact us if you have any questions about delivery options.
- Delivery FAQs
In the unlikely event that your order arrives damaged, please contact us at email@example.com, attaching photos of the external packaging and the damaged items within 48 hours of delivery.
Please note, in the event that you simply change your mind, you are welcome to return the goods to us (at your expense and within 14 days of receiving the order) in the original packing. Providing that they arrive back with us in the same condition that they were dispatched in, we will issue a refund less £3.95 to cover our delivery costs. Please return to The Northern Line, 16-18 Fountain St, Ulverston, Cumbria, LA12 7TD.
Should you not receive your delivery, please notify us within 28 days of the despatch date, as after this time the courier will not allow any claims for non-delivery of items.
To fulfil your order, you must provide us with certain information (which you authorised Shopify to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order ), if you contact us directly.
We rely on a number of legal bases to collect, use, and share your information, including:
To provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services;
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights inrelation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to contact us
The Northern Line, 16-18 Fountain St, Ulverston, Cumbria, LA12 7EQ. 01229 480761